jl9.com Casino — Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jl9.com Casino ("jl9.com," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the jl9.com website and associated services (collectively, the "Platform").

jl9.com is committed to handling your personal data responsibly and in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). Where applicable, jl9.com also observes relevant international data protection standards.

By registering an account on jl9.com or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, jl9.com Casino is the Personal Information Controller responsible for your personal data collected through the Platform. Our designated Data Protection Officer ("DPO") can be contacted at the email address provided in Section 15 of this Policy.

3. Personal Data We Collect

jl9.com collects the following categories of personal data from players and Platform visitors:

3.1 Identity and Contact Data

• Full legal name as it appears on government-issued identification
• Date of birth (for age verification — players must be 21 years or older)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address and Philippine mobile number
• Government-issued identification numbers (e.g., PhilSys ID, passport, driver's license, SSS, GSIS, TIN) submitted for KYC verification

3.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and others)
• Debit card details where applicable
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions

3.3 Gaming and Account Data

• Account username and encrypted password
• Game history, wagering records, and session logs
• Bonus and promotional activity
• Responsible gaming settings, including deposit limits and self-exclusion status
• Customer support communications and complaint records

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Referral source and marketing attribution data
• Cookie identifiers and similar tracking technologies (see Section 8)

4. How We Collect Your Data

jl9.com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from GCash, PayMaya, and banking partners.

5. Legal Basis for Processing

jl9.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract; consent
Identity verification (KYC)	Legal obligation (PAGCOR / AML regulations)
Processing deposits and withdrawals	Performance of contract
Fraud prevention and security	Legitimate interest; legal obligation
Responsible gaming monitoring	Legal obligation; legitimate interest
Marketing communications	Consent (opt-in)
Analytics and Platform improvement	Legitimate interest
Regulatory reporting	Legal obligation

6. How We Use Your Personal Data

jl9.com uses the personal data it collects for the following purposes:

• To create, verify, and manage your jl9.com player account.
• To process deposits, withdrawals, and bonus transactions in Philippine Peso (PHP).
• To conduct identity verification and Know Your Customer (KYC) checks as required by PAGCOR licensing conditions and applicable anti-money laundering regulations.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• To provide customer support and respond to your inquiries and complaints.
• To administer promotions, bonuses, and loyalty programs.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behavior.
• To send you transactional communications (account notifications, deposit confirmations, withdrawal updates) and, where you have opted in, marketing communications about jl9.com promotions and offers.
• To analyze Platform usage and improve the jl9.com user experience.
• To comply with applicable legal and regulatory obligations, including reporting to PAGCOR and other competent Philippine authorities.

7. Data Sharing and Disclosure

jl9.com does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services engaged to verify your identity and screen against sanctions and watchlists.
• Fraud prevention and AML services: Providers that assist jl9.com in detecting and preventing fraudulent activity and money laundering.
• Game software providers: Third-party game developers and live dealer studios whose games are available on the jl9.com Platform, to the extent necessary for game operation and dispute resolution.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged by jl9.com.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by jl9.com, subject to professional confidentiality obligations.

All third-party service providers engaged by jl9.com are required to process your personal data only in accordance with jl9.com's instructions and applicable data protection law.

8. Cookies and Tracking Technologies

jl9.com uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. jl9.com uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming configurations.
• Analytics cookies: Collect aggregated, anonymized data about how players use the Platform, helping jl9.com identify areas for improvement.
• Marketing cookies: Used to track the effectiveness of jl9.com's promotional campaigns. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

9. Data Retention

jl9.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Specific retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw your consent or for two (2) years of inactivity, whichever is earlier.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be anonymized and retained for analytical purposes.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl9.com:

To exercise any of these rights, please contact jl9.com's Data Protection Officer using the contact details in Section 15. jl9.com will respond to verified data subject requests within thirty (30) days of receipt. We may require proof of identity before processing your request.

If you believe jl9.com has not adequately addressed your data privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11. Data Security

jl9.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jl9.com Platform.
• Encryption of sensitive data at rest, including financial information and government ID numbers.
• Access controls limiting personal data access to authorized jl9.com personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl9.com will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

12. Children's Privacy

The jl9.com Platform is strictly intended for individuals aged 21 years and above. jl9.com does not knowingly collect personal data from persons under 21 years of age. If jl9.com becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed.

If you believe a person under 21 has registered on jl9.com, please contact us immediately using the details in Section 15.

13. International Data Transfers

Some of jl9.com's third-party service providers — including game software providers, cloud infrastructure partners, and KYC verification services — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, jl9.com ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.

14. Changes to This Privacy Policy

jl9.com reserves the right to update or amend this Privacy Policy at any time. The most current version of the Policy will always be published on the jl9.com Platform, with the effective date indicated at the top of the page.

Where amendments are material — for example, where jl9.com introduces a new purpose for processing your personal data — we will provide reasonable advance notice to registered players via email or in-platform notification and, where required by law, seek your renewed consent. Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgment of the changes.

We encourage you to review this Policy periodically to stay informed about how jl9.com protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jl9.com's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the jl9.com Platform
• Response Time: jl9.com will acknowledge your inquiry within 72 hours and provide a substantive response within 30 days.

For general support inquiries unrelated to data privacy, please contact our customer support team at [email protected] or via live chat on the Platform.